Refund policy
We want you to love the saree you chose. You can cancel an order until it is dispatched, and if it is not right once it arrives, you may return it within 7 days of delivery.
Cancelling an order
You can cancel an order at any time before it is dispatched. Email thekashira@gmail.com or call +91 88660 04978 with your order number, and we will confirm the cancellation by email.
- Prepaid orders are refunded in full to the original payment method within 5–7 business days of the cancellation. Your bank may take a few days more to show it.
- Cash on Delivery orders are simply cancelled. Nothing has been paid, so there is nothing to refund.
Once an order has been dispatched it can no longer be cancelled, but you can still return it under the 7-day policy below.
If we have to cancel an order ourselves — for example because the saree has sold out or your pin code cannot be served — we will tell you by email and refund any payment in full within the same 5–7 business days.
The 7-day window
Tell us within 7 days of the delivery date. After that we are not able to accept a return, because a saree that has been out of its packaging for longer cannot be resold as new.
Condition
The saree must come back:
- unworn and unwashed, with no stains, perfume, alterations or fall-and-pico stitching;
- with all original tags still attached;
- in its original packaging;
- with the invoice or order number.
A saree that has been worn, altered or stitched cannot be returned. Please try the drape without removing the tags.
How to start a return
Email thekashira@gmail.com or message us on +91 88660 04978 with your order number and a photograph of the saree as you received it. We will confirm the return and tell you where to send it.
Please do not ship anything back before we confirm — an unannounced parcel can be refused at our warehouse and we cannot trace it to your order.
Return shipping
Return postage is paid by you, unless the saree arrived damaged, faulty, or is not what you ordered — in those cases we arrange and pay for the pickup.
If something arrived damaged or wrong
Email us within 48 hours of delivery with photographs of the saree and the outer packaging. Damage in transit is much easier to resolve with the courier while the evidence is fresh, so please do not wait. We will replace the saree or refund it in full, including what you paid to send it back.
Refunds
Once your return reaches us we inspect it and email you the outcome. If it is approved, the refund is issued within 7–10 business days.
- Prepaid orders are refunded to the original payment method. Your bank may take a few days more to show it.
- Cash on Delivery orders have no original payment method, so we ask for your bank account or UPI details and transfer the refund there.
Where shipping was free, there is nothing to refund on shipping. Any COD handling fee is not refundable, as it is charged for the delivery service you used.
Exchanges
The simplest exchange is a return and a fresh order — it is faster, and it holds the saree you want rather than waiting for your return to arrive first. If you would prefer a direct exchange, email us and we will arrange it subject to availability.
What cannot be returned
- Sarees that have been worn, washed, altered, or had fall and pico stitched.
- Items with the tags removed.
- Items bought in a clearance or final-sale event, where the product page said so at the time of purchase.
A note on woven silk and colour
Small variations in the weave, in motif spacing, and in shade between the photograph and the cloth are normal in woven silk and zari, and are not defects. Screen calibration also affects colour. We do not treat these as grounds for a faulty-item claim, though you are of course still covered by the 7-day return above if the saree is simply not for you.
Questions or a complaint
Email thekashira@gmail.com. If a complaint is not resolved to your satisfaction, you may escalate it to our Grievance Officer, whose details are on our Terms of Service.
The Kashira
KASHISH NERROW FABRICS
Legal name as per GST: PARESHKUMAR MAKODBHAI KAKADIYA
4th Floor, C-Typ, Unit No. 5, Plot No. 55
Krishna Industries-2, Makna Valan Road
Kamrej, Surat, Gujarat 394325, India
Email: thekashira@gmail.com · Phone: +91 88660 04978
