Shipping policy
We ship across India, and within India only. Shipping is free on every order — there is no minimum, and no charge is added at checkout.
When your order leaves us
Orders are dispatched within 4 business days. Each product page shows its own dispatch time, and that figure is the one that applies to your order.
Sarees are not held in a warehouse in the way mass-produced clothing is. Each one is checked, folded and packed individually before it goes out, which is why dispatch takes a few days rather than a few hours.
How long delivery takes
Once dispatched, delivery normally takes 3–5 business days. Metro addresses are usually at the shorter end and remote pin codes at the longer end.
Business days exclude Sundays and public holidays. During festival periods and around major sale events, courier networks across India run slower than usual and deliveries can take longer than the range above.
If we cannot reach your pin code
We ship free to every address our courier partners serve, which is the great majority of pin codes in India. A few — mostly remote or newly created ones — sit outside every courier’s network. The pin code field on a product page gives a delivery estimate only; it does not confirm that a courier can reach you.
If we find that we cannot deliver to your pin code, we will tell you by phone or email within one business day of your order and refund you in full. We will not send a parcel we do not expect to arrive.
Insured, door to door
Every parcel is sent insured and travels door to door with signature on delivery. If a parcel is lost in transit, that is ours to resolve, not yours — tell us and we will replace the saree or refund it in full.
Tracking
You will get an email with a tracking link as soon as your order is dispatched. Tracking can take up to 24 hours to start showing movement after you receive the link; that is normal and does not mean the parcel is stuck.
Cash on Delivery
Cash on Delivery is available across India on serviceable pin codes — see “If we cannot reach your pin code” above.
COD orders are confirmed by phone or message before dispatch. If we cannot reach you after reasonable attempts, the order may be cancelled.
Delivery attempts and undelivered parcels
Couriers normally attempt delivery twice. If both attempts fail, or the address is incomplete or unreachable, the parcel comes back to us.
When that happens we will contact you to arrange a re-send. For a prepaid order you may instead ask for a refund, which is handled under our Refund Policy. Repeated refusal of a Cash on Delivery order may mean we ask for prepayment on future orders.
Getting your address right
Please check the delivery address and phone number before you pay — a wrong pin code is the single most common cause of a delayed saree. If you spot a mistake, email us immediately at thekashira@gmail.com. We can usually change an address before dispatch, and we cannot change it after.
Multiple items
If you order more than one saree they may arrive in separate parcels, and sometimes on different days. Each parcel has its own tracking link.
Receiving your parcel
If the outer packaging is visibly torn, wet or tampered with, please refuse the delivery or record a short video as you open it. That single step makes a transit claim straightforward. Report any damage within 48 hours of delivery under our Refund Policy.
Contact
Email thekashira@gmail.com or call +91 88660 04978 with your order number.
The Kashira
KASHISH NERROW FABRICS
Legal name as per GST: PARESHKUMAR MAKODBHAI KAKADIYA
4th Floor, C-Typ, Unit No. 5, Plot No. 55
Krishna Industries-2, Makna Valan Road
Kamrej, Surat, Gujarat 394325, India
Email: thekashira@gmail.com · Phone: +91 88660 04978
